Last updated: November 2025
Controller: Solo Homes ("we”, "us”, "our”)
Contact: Cawley House, 149-155 Canal Street, Nottingham NG1 7HR – info@solohomes.co.uk
This Privacy Policy explains how we collect, use, share, and protect personal data from users of our website (www.solohomes.co.uk) and from enquiries received via portals such as Rightmove, Zoopla, and Share To Buy.
We process personal data in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
We act as a data controller for the personal data we receive directly from you or via property portals.
1. Personal Data We Collect
We may collect:
- Name, email, phone number, postal address
- Property requirements and preferences
- Account registration details
- Enquiry messages submitted through our website or portals
- Any supporting financial information provided for viewings or transactions
2. How We Use Your Data
We use your data to:
- Respond to enquiries and provide services requested
- Share information with housing associations when you enquire about their properties
- Share information with sellers, solicitors, surveyors, mortgage advisors, or banks as part of property transactions
- Manage your website account
- Comply with legal obligations under UK law, including anti-money laundering rules
- Send marketing communications if you have opted in
3. Lawful Basis for Processing (UK GDPR)
- Legitimate interests: responding to enquiries, arranging viewings, progressing property transactions, sharing data with housing associations
- Contract: fulfilling services you requested
- Consent: for marketing communications
- Legal obligation: regulatory and legal compliance
4. Data Sharing
We may share personal data with:
- Housing associations (for properties you enquire about)
- Sellers, solicitors, surveyors, mortgage advisors, and banks
- IT/CRM service providers
- Regulatory or law enforcement bodies when required by UK law
We do not sell personal data.
5. Data Retention
- General enquiries: up to 12 months
- Registration data: until deletion requested
- Legal/financial records: up to 7 years (per Data Protection Act 2018 and tax/financial record obligations)
- Emails: up to 24 months
You can request deletion at any time.
6. Data Security
We implement technical and organisational measures in line with UK GDPR security requirements, including:
- Access controls
- Encryption
- Staff training
- Regular audits
7. International Transfers
Data is normally stored in the UK. Transfers outside the UK comply with UK GDPR requirements, with appropriate safeguards.
8. Your Rights (UK GDPR & Data Protection Act 2018)
You have the right to:
- Access, correct, delete, or restrict processing of your data
- Object to processing based on legitimate interests
- Withdraw consent
- Data portability
- Lodge a complaint with the ICO (www.ico.org.uk)
Contact us at info@solohomes.co.uk
9. Cookies and Tracking
Our website may use cookies for analytics and performance monitoring. You can manage cookies through your browser.
10. Updates
This Privacy Policy may be updated. The latest version is always available on this page.
